Refund Policy

1. Overview

At Vibiz, we want you to be completely satisfied with our AI-powered business automation platform. This refund policy outlines the terms and conditions for refunds on our subscription services. We believe in fair and transparent practices, and we're committed to resolving any issues you may encounter.

2. Subscription Plans

Vibiz offers flexible subscription options:

• Monthly Plans: You can cancel at any time. No long-term commitment required.
• Annual Plans: Subscribe annually and receive a 20% discount on your subscription.

3. Cancellation Policy

You may cancel your subscription at any time:

• Your subscription will remain active until the end of your current billing period
• You will continue to have access to all features until your subscription expires
• No partial refunds are provided for unused time within a billing period
• You can reactivate your subscription at any time

4. Refund Eligibility

Refunds may be granted in the following circumstances:

• Technical Issues: If you experience persistent technical problems that prevent you from using our services, and our support team cannot resolve them
• Duplicate Charges: If you were charged multiple times for the same subscription period
• Unauthorized Charges: If a charge was made without your authorization
• Service Not as Described: If our service significantly differs from what was advertised

5. How to Request a Refund

To request a refund, please follow these steps:

• Contact our support team via email or through the in-app support chat
• Provide your account email address and the reason for your refund request
• Include any relevant details or documentation to support your request
• Our team will review your request and respond within 2-3 business days

6. Refund Processing

Once a refund is approved:

• Refunds will be processed to the original payment method
• Processing typically takes 5-10 business days, depending on your financial institution
• You will receive an email confirmation once the refund has been initiated

7. Promotional Offers

From time to time, we may offer promotional discounts or trial periods. Refund eligibility for promotional subscriptions may vary. Please refer to the specific terms of any promotional offer at the time of purchase. Trial periods, when offered, allow you to evaluate our services before committing to a paid subscription.

8. Changes to This Policy

We reserve the right to update this refund policy at any time. Any changes will be posted on this page with an updated "Last updated" date. We encourage you to review this policy periodically to stay informed about our refund practices.

9. Contact Us